Service Management Who we are We are a team of experts in Service Management and ServiceNow integration.We help our customers to transform their IT organization and to improve service quality while reducing costs. What we do Our team has two activities within Sword Corporation:We provide Service Management Integration which includes:Service management consulting. Providing expertise and guidance on the design and implementation of service management processes. ServiceNow licenses and integration. Implementing ServiceNow to streamline customer processes and help customers transition to better service management. ServiceNow on demand Expertise. Providing on-demand expertise for customers who do not have the time, resources or need to supplement their Admin resources. ServiceNow managed application. Outsourcing ServiceNow platform management. We manage the Sword Service Management platform, bringing best practices to operation teams while improving customer service. How we deliver it We use ITIL Best practices and COBIT to provide Service Management consulting and process implementation. We focus on ServiceNow while implementing ITSM solutions. All are developments and customization are using scrum approach (Agile) with local and offshored resources
